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Shipping & Returns

 

Shipping

We currently offer flat rate shipping. We ship internationally to most countries. If you are having trouble checking out due to your shipping address, please contact us and we will happily assist.

We are a very small independent company. We will always ship as quickly as possibly, but please be patient. It may take up to a week for your item to ship.

It may take a couple of days to receive a response to any inquiries. As always, we appreciate your patience and your business! 

Returns Policy

You may return most new, unopened items with tags within 20 days of delivery for a full refund in store credit. Cash refunds are not available. Shipping is non-refundable unless there was a shipping error on our part (e.g., you received an incorrect item, etc.) If you received a defective item, please contact us within 7 days of receipt. Waiting longer than 7 days may result in a refund being unavailable, as we can not prove the defect was not caused by wear. Defective items returned more than 7 days from receipt will be reviewed on a case by case basis. Please feel free to email us with any questions prior to ordering, as we are always happy to provide more information on items. We want to make sure you are happy with your purchase! 

You should expect to receive any owed refund credit within two weeks upon receipt by us of your return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days.)

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you of your refund via e-mail once we've received and processed the returned item.

Note the following items are non-refundable:

  • Items in used or worn condition, or missing tags
  • Vintage Items
  • Swimsuits or Intimate Apparel

Return Address:

Proud Mary Fashion

2701 W Avenue 34 

Los Angeles, CA 90065

 

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